Refund Policy

Right of withdrawal. Procedure for exchange or refund.

In order to exercise their right of withdrawal, the consumer must inform Arquinesia Perfumes via the following email:

Conditions for exchanges or returns:

The customer has a period of 14 calendar days to exercise their right of withdrawal, counting from the date of receipt of the item(s). It is not necessary to indicate a reason for exercising the right of withdrawal. In order to speed up processing, we would be grateful if the customer could follow the procedure detailed below: 

Step 1:

Contact Arquinesia Perfumes by email at, to communicate that you wish to return your order. 

Step 2:

Pack your order under the same conditions that you received it. Arquinesia Perfumes will send a courier to your home to collect your order. 
You must assume the direct cost of shipping and return of the goods, as specified in our Shipping Policy section.

Step 3:

Once the items are received, Arquinesia Perfumes will refund the total amount paid by you minus the cost of shipping and return: cost of the first shipment, collection and management of reimbursement to the warehouse. Arquinesia Perfumes reserves the right to compensate for the difference between the value of the items sent to the customer and returned by the customer in the following cases: 

When the products have been used or handled in an improper or negligent manner or not in accordance with their characteristics by the Customer. 
When the products have been damaged or damaged. 
When the return by the customer is not made in its box. 
When the lack of conformity is due to wear and tear due to normal use. 
If any of the information on the receipt or proof of purchase is modified, altered or substituted. 

Defective products or incorrect deliveries:

In the event that the product is returned due to lack of conformity (defective products or erroneous shipments), the user will have the right to opt either for the refund of the amount paid or for the restitution of the product for another of identical characteristics. In such cases, Arquinesia Perfumes will be responsible for the shipping or return of the product. The user has 14 calendar days from the delivery of the product to return it, being an essential requirement to contact the customer service department by email or telephone indicating the reason for the return. If this prior notification is not made, it will not be possible to process the return.

In case of return due to incorrect delivery, the product must be delivered with the packaging in perfect condition, the product and its accessories must be in perfect condition, and the product must be packaged in such a way that it cannot be damaged during transport, assuming any possible damage during transport. Arquinesia Perfumes will not accept the return of the product when it shows obvious signs of use.

The refund will be made according to the way in which the user had initially paid for the purchase and provided that the above requirements are met.

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